ThmIndxr(tm) Bug Report Form - L5 Software Development

ThmIndxr^TM Bug Report Form

Although we strive to test ThmIndxr^TM thoroughly to insure it operates correctly, there are limitations on the process:

We don't have every system configuration available to check with other programs or in all hardware environments.
The developers, being human, do things the way they expect them to be done, which isn't necessarily the same way a different user would do things.
People call on the phone just as we're about to discover something, and by the time we get back to it, we've lost the train of thought, and go a different direction.
This is a program built with tools from Microsoft and other vendors who don't necessarily do as rigorous a level of testing as they should.
Stuff happens.

Because of these issues, bugs do occasionally get past us, and into the field where users find them, instead of the development team. ThmIndxr^TM is guaranteed to perform as is described in its manual, and in the online documentation. In order to honor that guarantee, we need to know about any bugs you find so they can be corrected.

Please use this form to report any errors found in the operation of ThmIndxr^TM, its utilities, or in the manual or Help system. If you have comments about how the program should work differently, or suggestions for additional features, please use the ThmIndxr^TM Suggestion Form, rather than this one.

The first step is telling us who you are. If you have an existing customer ID number for L5 Software Development, you can enter it here to save retyping your information. You can also proceed if you don't have a customer number by filling in the fields below.

If this bug occurs only while processing a particular image, please check the Specific Image box on the form below. When you submit this form, another page will be displayed so you can upload the file to us for testing, so the problem can be resolved.

Fields marked * are required.

Email:

We require a password any time you wish to use or change your customer information. This is done to make it more difficult for someone else to change your customer information. It also protects your privacy, since the information cannot be read simply by entering customer ID number(s) in forms such as this one and pressing the "Look me up!" button.

Your password must be between 6 and 32 characters, and can contain any ASCII printable characters. Password entry is case sensitive; i.e., "password" and "PASSWORD" are not considered the same by the password verification system.
You should pick a password that is easy for you to remember but hard for someone else to guess, since it is a key part of preventing anyone else from getting access to or changing your information in our database.

Password:	*
Confirm Password:	*

Salutation:	*
First Name:	*
Middle Name:	*
Last Name:	*
Generation:	*	(Jr., Sr., III, etc.)

		If you have a nickname you prefer to be addressed by, or if you commonly use your middle name, please enter it here. Otherwise, we will address you by your first name.
Nickname:	*



Company:	*



Address:	*
	*
City:	*
State:	*
Zip/Postal Code:	*
Country:	*



		U.S. customers: Your telephone number must be in 111-222-3333 format, where 111 is your area code, 222 is the exchange, and 3333 is the phone number.
Phone Number:	*	Extension:
FAX Number:	*	Extension:



Contact Source:	*	If this is your first time doing business with L5 Software Development, please tell us how you heard about us:

Bug Details

Please describe your computer and operating system: *
Bug Source:	*	Other:
	*	Specific Image Please check here if the problem only occurs with a specific image. A form will be displayed so you can upload the image for our testing, so the problem can be resolved.
Please describe the bug you are reporting, and how to reproduce it: *

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All sales of this product help finance the operations of The L5 Development Group,
a private enterprise space exploration and development effort.
Visit The L5 Development Group for more info about space colonies and space business.

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ThmIndxrTM Bug Report Form

ThmIndxr^TM Bug Report Form