Software Bug Report Form
Although we strive to test our software thoroughly to insure it operates
correctly, there are limitations on the process:
- We don't have every system configuration available to check with other
programs or in all hardware environments.
- The developers, being human, do things the way they expect them to be
done, which isn't necessarily the same way a different user would do
things.
- People call on the phone just as we're about to discover something, and
by the time we get back to it, we've lost the train of thought, and go
a different direction.
- Our programs are built with tools from Microsoft and other vendors who
don't necessarily do as rigorous a level of testing as we believe
perhaps they should.
- Stuff happens.
Because of these issues, bugs (a.k.a "features") do occasionally get
past us, and into the field where users find them, instead of the development
team.
Our programs are guaranteed to perform as is described in their manuals and
other documentation. In order to honor that guarantee, we need to know
about any bugs you find so they can be corrected.
Please use this form to report any errors found in the operation of our
software, utilities, or in their manual or Help systems. If you have comments
about how the programs should work differently, or suggestions for additional
features, please use our Suggestion Form
rather than this one.
If this bug occurs only while processing a particular file, please send us
an email message that
refers to this bug report, and attach the offending file to the message if it
is less than about a quarter of a megabyte (250K) in size. For larger files,
please ask for directions about how to send it to us.
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